{"id":15732,"date":"2021-01-27T14:49:17","date_gmt":"2021-01-27T13:49:17","guid":{"rendered":"https:\/\/www.euroservices-partner.com\/services\/customer-after-sales-service\/"},"modified":"2021-02-02T15:11:57","modified_gmt":"2021-02-02T14:11:57","slug":"customer-after-sales-service","status":"publish","type":"page","link":"https:\/\/www.euroservices-partner.com\/en\/services\/customer-after-sales-service\/","title":{"rendered":"Customer &amp; After-Sales Service"},"content":{"rendered":"<p>[vc_row gap=&#8221;80&#8243; css=&#8221;.vc_custom_1591390784951{padding-top: 40px !important;padding-bottom: 40px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;]<h3 id=\"et-animated-title-1\" class=\"et-animated-title et-clearfix  words-direct\" data-mobile-font=\"24px\" data-tablet-font=\"32px\" data-delay=\"\" style=\"font-size:48px;font-weight:700;line-height:56px;color:#212121;\"><span class=\"text-wrapper\"><span class=\"text\">SERVICE CLIENTS &amp; SAV<\/span><\/span><\/h3><div class=\"gap et-clearfix \" style=\"height:2px\"><\/div><h3 id=\"et-animated-title-2\" class=\"et-animated-title et-clearfix  letter-direct\" data-mobile-font=\"inherit\" data-tablet-font=\"inherit\" data-delay=\"200\" style=\"font-size:24px;font-weight:700;line-height:32px;color:#af1d52;\"><span class=\"text-wrapper\"><span class=\"text\">Nous sommes votre voix !<\/span><\/span><\/h3><div class=\"gap et-clearfix \" style=\"height:32px\"><\/div><div class=\"et-simple-braket-block-wrapper\"><style>#et-simple-braket-block-1 .braket-text {font-size:24px;font-weight:400;line-height:32px;}#et-simple-braket-block-1 .braket > div  {background-color:#af1d52;}<\/style><div id=\"et-simple-braket-block-1\" class=\"et-simple-braket-block \"><div class=\"braket\"><div><\/div><div><\/div><div><\/div><\/div><div class=\"braket-text\" data-mobile-font=\"inherit\" data-tablet-font=\"inherit\">Euroservices Partner vous accompagne avec des services compl\u00e9mentaires \u00e0 la logistique avec des prestations telles que le service client, call-center, ADV ou gestion du SAV.<\/div><\/div><\/div><div class=\"gap et-clearfix \" style=\"height:32px\"><\/div>[vc_column_text]Particularly suitable for overseas businesses wishing to establish themselves in France without forming a special company, we can manage your customer relations through our teams specially trained on your products or services. We handle incoming calls, e-mails, letters, faxes, social media, etc. and can enter your orders directly into your sales management system.<br \/>\nWe can provide you local representation by domiciling your business in our premises and by creating a local shop-window site.<br \/>\nFinally, our expertise in managing returns enables us to handle your disputes directly and even to take goods back from your customers.<br \/>\n[\/vc_column_text]<div class=\"gap et-clearfix \" style=\"height:32px\"><\/div>[\/vc_column][vc_column animation_delay=&#8221;0&#8243; width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1591390415454{border-radius: 1px !important;}&#8221; el_class=&#8221;et-element-column-with-border-left&#8221;]<div class=\"gap et-clearfix \" style=\"height:48px\"><\/div><div class=\"gap et-clearfix \" style=\"height:48px\"><\/div><div data-curtain=\"false\" data-preloader=\"false\" data-decoration=\"false\" data-decoration-size=\"small\" data-animation-delay=\"0\" data-parallax=\"false\" data-coordinatex=\"0\" data-coordinatey=\"0\" data-speed=\"1\" class=\"et-custom-image  alignnone overlay-none curtain-left\"><div class=\"overlay-hover\"><div class=\"image\"><div class=\"image-container\"><img width=\"697\" height=\"694\" src=\"https:\/\/www.euroservices-partner.com\/wp-content\/uploads\/2020\/11\/Call-center-Euroservices-Partner.png\" alt=\"\"><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column animation_delay=&#8221;0&#8243; width=&#8221;1\/2&#8243;]<div data-curtain=\"false\" data-preloader=\"false\" data-decoration=\"false\" data-decoration-size=\"small\" data-animation-delay=\"0\" data-parallax=\"false\" data-coordinatex=\"0\" data-coordinatey=\"0\" data-speed=\"1\" class=\"et-custom-image  aligncenter overlay-none curtain-left\"><div class=\"overlay-hover\"><div class=\"image\"><div class=\"image-container\"><img width=\"5153\" height=\"5153\" src=\"https:\/\/www.euroservices-partner.com\/wp-content\/uploads\/2020\/11\/call-center2.png\" alt=\"\"><\/div><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"gap et-clearfix \" style=\"height:32px\"><\/div><div class=\"gap et-clearfix \" style=\"height:32px\"><\/div>[vc_custom_heading text=&#8221;Together, let\u2019s win!&#8221; font_container=&#8221;tag:h3|font_size:48px|text_align:left|line_height:56px&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;letter-spacing-50 feature-title&#8221; css=&#8221;.vc_custom_1604258581502{margin-bottom: 0px !important;}&#8221;]<div class=\"gap et-clearfix \" style=\"height:32px\"><\/div><ul class=\"et-list-icon  medium\"><li ><div class=\"icon-wrap\"><div class=\"icon medium\" style=\"\"><span class=\"medium fa fa-check\"><\/span><\/div><\/div><div>Vous b\u00e9n\u00e9ficiez rapidement d\u2019une repr\u00e9sentation commerciale en France<\/div><\/li><li ><div class=\"icon-wrap\"><div class=\"icon medium\" style=\"\"><span class=\"medium fa fa-check\"><\/span><\/div><\/div><div>Vous maitrisez les co\u00fbts de votre service client<\/div><\/li><li ><div class=\"icon-wrap\"><div class=\"icon medium\" style=\"\"><span class=\"medium fa fa-check\"><\/span><\/div><\/div><div>Vous simplifiez vos d\u00e9marches RH en externalisant les ressources n\u00e9cessaires<\/div><\/li><li ><div class=\"icon-wrap\"><div class=\"icon medium\" style=\"\"><span class=\"medium fa fa-check\"><\/span><\/div><\/div><div>Vous profitez de l\u2019expertise d\u2019un partenaire acquise depuis plus de 20 ans<\/div><\/li><\/ul><div class=\"gap et-clearfix hide1024 hide767\" style=\"height:72px\"><\/div>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; gap=&#8221;40&#8243; css=&#8221;.vc_custom_1591631134561{padding-top: 32px !important;background-color: #f5f5f5 !important;}&#8221;][vc_column animation_delay=&#8221;0&#8243;][vc_custom_heading text=&#8221;Our related services&#8221; font_container=&#8221;tag:h3|font_size:48px|text_align:center|line_height:56px&#8221; use_theme_fonts=&#8221;yes&#8221; mobile_font_size=&#8221;32px&#8221;]<div class=\"et-content-box-wrapper\"><style>#et-content-box-1{margin-left:-40px;margin-right:-40px;}#et-content-box-1 .box-item-inner {padding:40px}#et-content-box-1 .et-icon-wrap {border-radius:500px;}<\/style><div id=\"et-content-box-1\" class=\"et-content-box et-item-set et-clearfix hover-scale medium icon-position-top icon-alignment-center effect-type-sequential effect-fadeIn\" data-columns=\"3\"><div class=\"box-item-wrapper et-item et-box-item\"><style>#box-item-1 .et-icon-wrap {}#box-item-1 .et-icon-wrap > .et-icon {color:#af1d52;}#box-item-1:hover .et-icon-wrap > .et-icon {color:#ffffff;}<\/style><div id=\"box-item-1\"  class=\"box-item-inner et-item-inner\"><div class=\"box-item-content-wrapper et-clearfix\"><div class=\"et-icon-wrap full\"><span class=\"box-hover\" style=\"background-color:#af1d52;\" ><\/span><span class=\"glint\" style=\"background-color:#ffffff;\"><\/span><span class=\"et-icon globax icon-gx-call-center-service-for-information\"><\/span><\/div><div class=\"clearfix\"><\/div><div class=\"box-item-content et-clearfix\">[vc_custom_heading text=&#8221;Incoming contacts&#8221; font_container=&#8221;tag:h5|font_size:18px|text_align:center|color:%23af1d52|line_height:32px&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;letter-spacing-50&#8243;][vc_column_text css=&#8221;.vc_custom_1604260556219{margin-bottom: 16px !important;}&#8221;]Telephone calls, e-mails, social media, letters, faxes, etc., we handle all incoming requests and transcribe them into your management systems.[\/vc_column_text]<\/div><\/div><\/div><\/div><div class=\"box-item-wrapper et-item et-box-item\"><style>#box-item-2 .et-icon-wrap {}#box-item-2 .et-icon-wrap > .et-icon {color:#af1d52;}#box-item-2:hover .et-icon-wrap > .et-icon {color:#ffffff;}<\/style><div id=\"box-item-2\"  class=\"box-item-inner et-item-inner\"><div class=\"box-item-content-wrapper et-clearfix\"><div class=\"et-icon-wrap full\"><span class=\"box-hover\" style=\"background-color:#af1d52;\" ><\/span><span class=\"glint\" style=\"background-color:#ffffff;\"><\/span><span class=\"et-icon globax icon-gx-international-calling-service-symbol\"><\/span><\/div><div class=\"clearfix\"><\/div><div class=\"box-item-content et-clearfix\">[vc_custom_heading text=&#8221;Outgoing contacts&#8221; font_container=&#8221;tag:h5|font_size:18px|text_align:center|color:%23af1d52|line_height:32px&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;letter-spacing-50&#8243;][vc_column_text css=&#8221;.vc_custom_1604260594306{margin-bottom: 16px !important;}&#8221;]Requalifying a database, confirming appointments and sending out e-mail campaigns are just some of the activities we handle on your behalf.[\/vc_column_text]<\/div><\/div><\/div><\/div><div class=\"box-item-wrapper et-item et-box-item\"><style>#box-item-3 .et-icon-wrap {}#box-item-3 .et-icon-wrap > .et-icon {color:#af1d52;}#box-item-3:hover .et-icon-wrap > .et-icon {color:#ffffff;}<\/style><div id=\"box-item-3\"  class=\"box-item-inner et-item-inner\"><div class=\"box-item-content-wrapper et-clearfix\"><div class=\"et-icon-wrap full\"><span class=\"box-hover\" style=\"background-color:#af1d52;\" ><\/span><span class=\"glint\" style=\"background-color:#ffffff;\"><\/span><span class=\"et-icon fa fa-exchange-alt\"><\/span><\/div><div class=\"clearfix\"><\/div><div class=\"box-item-content et-clearfix\">[vc_custom_heading text=&#8221;Complaints&#8221; font_container=&#8221;tag:h5|font_size:18px|text_align:center|color:%23af1d52|line_height:32px&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;letter-spacing-50&#8243;][vc_column_text css=&#8221;.vc_custom_1604260632086{margin-bottom: 16px !important;}&#8221;]We organise handling of customer complaints within jointly agreed timescales and follow up returns in line with your specification.[\/vc_column_text]<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"et-content-box-wrapper\"><style>#et-content-box-2{margin-left:-40px;margin-right:-40px;}#et-content-box-2 .box-item-inner {padding:40px}#et-content-box-2 .et-icon-wrap {border-radius:500px;}<\/style><div id=\"et-content-box-2\" class=\"et-content-box et-item-set et-clearfix hover-scale medium icon-position-top icon-alignment-center effect-type-sequential effect-fadeIn\" data-columns=\"3\"><div class=\"box-item-wrapper et-item et-box-item\"><style>#box-item-4 .et-icon-wrap {}#box-item-4 .et-icon-wrap > .et-icon {color:#af1d52;}#box-item-4:hover .et-icon-wrap > .et-icon {color:#ffffff;}<\/style><div id=\"box-item-4\"  class=\"box-item-inner et-item-inner\"><div class=\"box-item-content-wrapper et-clearfix\"><div class=\"et-icon-wrap full\"><span class=\"box-hover\" style=\"background-color:#af1d52;\" ><\/span><span class=\"glint\" style=\"background-color:#ffffff;\"><\/span><span class=\"et-icon fa fa-tools\"><\/span><\/div><div class=\"clearfix\"><\/div><div class=\"box-item-content et-clearfix\">[vc_custom_heading text=&#8221;Repairs&#8221; font_container=&#8221;tag:h5|font_size:18px|text_align:center|color:%23af1d52|line_height:32px&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;letter-spacing-50&#8243;][vc_column_text css=&#8221;.vc_custom_1604260664081{margin-bottom: 16px !important;}&#8221;]We can perform an initial appraisal before returning items to your distribution circuit. We can also make simple repairs to your products.[\/vc_column_text]<\/div><\/div><\/div><\/div><div class=\"box-item-wrapper et-item et-box-item\"><style>#box-item-5 .et-icon-wrap {}#box-item-5 .et-icon-wrap > .et-icon {color:#af1d52;}#box-item-5:hover .et-icon-wrap > .et-icon {color:#ffffff;}<\/style><div id=\"box-item-5\"  class=\"box-item-inner et-item-inner\"><div class=\"box-item-content-wrapper et-clearfix\"><div class=\"et-icon-wrap full\"><span class=\"box-hover\" style=\"background-color:#af1d52;\" ><\/span><span class=\"glint\" style=\"background-color:#ffffff;\"><\/span><span class=\"et-icon fa fa-user-cog\"><\/span><\/div><div class=\"clearfix\"><\/div><div class=\"box-item-content et-clearfix\">[vc_custom_heading text=&#8221;Customisation&#8221; font_container=&#8221;tag:h5|font_size:18px|text_align:center|color:%23af1d52|line_height:32px&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;letter-spacing-50&#8243;][vc_column_text css=&#8221;.vc_custom_1604260693171{margin-bottom: 16px !important;}&#8221;]We can carry out operations to personalise your products or configure equipment so as to adapt your products to each customer\u2019s requirements and specific needs.[\/vc_column_text]<\/div><\/div><\/div><\/div><div class=\"box-item-wrapper et-item et-box-item\"><style>#box-item-6 .et-icon-wrap {}#box-item-6 .et-icon-wrap > .et-icon {color:#af1d52;}#box-item-6:hover .et-icon-wrap > .et-icon {color:#ffffff;}<\/style><div id=\"box-item-6\"  class=\"box-item-inner et-item-inner\"><div class=\"box-item-content-wrapper et-clearfix\"><div class=\"et-icon-wrap full\"><span class=\"box-hover\" style=\"background-color:#af1d52;\" ><\/span><span class=\"glint\" style=\"background-color:#ffffff;\"><\/span><span class=\"et-icon fa fa-location-arrow\"><\/span><\/div><div class=\"clearfix\"><\/div><div class=\"box-item-content et-clearfix\">[vc_custom_heading text=&#8221;Domiciliation&#8221; font_container=&#8221;tag:h5|font_size:18px|text_align:center|color:%23af1d52|line_height:32px&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;letter-spacing-50&#8243;][vc_column_text css=&#8221;.vc_custom_1604260734774{margin-bottom: 16px !important;}&#8221;]If you need a local address, .fr website or local telephone number to reassure your customers, you can host your activity in our premises to benefit from having a local business.[\/vc_column_text]<\/div><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;]<div class=\"gap et-clearfix \" style=\"height:32px\"><\/div><div class=\"gap et-clearfix \" style=\"height:32px\"><\/div><h6 class=\"et-highlight-title \" style=\"font-size:12px;font-weight:700;line-height:24px;letter-spacing:0.5px;color:#9a9a9a;\" data-mobile-font=\"inherit\" data-tablet-font=\"inherit\"><span class=\"title-inner\">Suivi des retours<span class=\"highlight-line\" style=\"background-color:#af1d52;\"><\/span><\/span><\/h6>[vc_custom_heading text=&#8221;Complaints and refunds&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;]<div class=\"gap et-clearfix \" style=\"height:32px\"><\/div>[vc_column_text]Our customer service staff are accustomed to handling customer complaints. Whether by telephone, e-mail or live chat, they will give rapid responses based on jointly defined standards.<br \/>\nThey can also process refunds.[\/vc_column_text]<div class=\"gap et-clearfix \" style=\"height:32px\"><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div data-curtain=\"false\" data-preloader=\"false\" data-decoration=\"false\" data-decoration-size=\"small\" data-animation-delay=\"0\" data-parallax=\"false\" data-coordinatex=\"0\" data-coordinatey=\"0\" data-speed=\"1\" class=\"et-custom-image  alignnone overlay-none curtain-left\"><div class=\"overlay-hover\"><div class=\"image\"><div class=\"image-container\"><img width=\"5153\" height=\"5153\" src=\"https:\/\/www.euroservices-partner.com\/wp-content\/uploads\/2020\/11\/return-cashback.png\" alt=\"\"><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;]<div data-curtain=\"false\" data-preloader=\"false\" data-decoration=\"false\" data-decoration-size=\"small\" data-animation-delay=\"0\" data-parallax=\"false\" data-coordinatex=\"0\" data-coordinatey=\"0\" data-speed=\"1\" class=\"et-custom-image  alignnone overlay-none curtain-left\"><div class=\"overlay-hover\"><div class=\"image\"><div class=\"image-container\"><img width=\"2000\" height=\"2000\" src=\"https:\/\/www.euroservices-partner.com\/wp-content\/uploads\/2020\/11\/294.jpg\" alt=\"\"><\/div><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"gap et-clearfix \" style=\"height:32px\"><\/div><div class=\"gap et-clearfix \" style=\"height:32px\"><\/div><h6 class=\"et-highlight-title \" style=\"font-size:12px;font-weight:700;line-height:24px;letter-spacing:0.5px;color:#9a9a9a;\" data-mobile-font=\"inherit\" data-tablet-font=\"inherit\"><span class=\"title-inner\">D\u00e9veloppement<span class=\"highlight-line\" style=\"background-color:#af1d52;\"><\/span><\/span><\/h6>[vc_custom_heading text=&#8221;Your commercial strategy partner&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;]<div class=\"gap et-clearfix \" style=\"height:32px\"><\/div>[vc_column_text]Consistent with your commercial strategy, we perform sales development activities such as cross-selling or upselling.<\/p>\n<p>We can also carry out targeted prospecting or e-mailing campaigns.[\/vc_column_text]<div class=\"gap et-clearfix \" style=\"height:32px\"><\/div>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; gap=&#8221;0&#8243; css=&#8221;.vc_custom_1599510605630{padding-top: 96px !important;padding-bottom: 56px !important;background: #af1d52 url(\/wp-content\/uploads\/2020\/08\/globus_image_small-ESV.jpg?id=14171) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column animation_delay=&#8221;0&#8243; el_class=&#8221;quotation-button-dark quotation-button-hover-white textarea-big&#8221;]<h6 class=\"et-highlight-title \" style=\"font-size:12px;font-weight:700;line-height:24px;letter-spacing:0.5px;color:#ffffff;\" data-mobile-font=\"inherit\" data-tablet-font=\"inherit\"><span class=\"title-inner\">Simple &amp; rapide<span class=\"highlight-line\" style=\"\"><\/span><\/span><\/h6><h3 id=\"et-animated-title-3\" class=\"et-animated-title et-clearfix  words-direct\" data-mobile-font=\"32px\" data-tablet-font=\"inherit\" data-delay=\"100\" style=\"font-size:48px;font-weight:700;line-height:56px;color:#ffffff;\"><span class=\"text-wrapper\"><span class=\"text\">Demandez un devis<\/span><\/span><\/h3><div class=\"gap et-clearfix \" style=\"height:56px\"><\/div><div role=\"form\" class=\"wpcf7\" id=\"wpcf7-f13960-o1\" lang=\"fr-FR\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/15732#wpcf7-f13960-o1\" method=\"post\" class=\"wpcf7-form init\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"13960\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.5.6\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"fr_FR\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f13960-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<div class=\"inline-row et-clearfix\" style=\"margin:0px -12px 0px -12px;\"><div class=\"inline-column et-clearfix\" style=\"width:50%; padding:0px 12px 0px 12px;\"><span class=\"wpcf7-form-control-wrap client-name\"><input type=\"text\" name=\"client-name\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nom\" \/><\/span><\/div><div class=\"inline-column et-clearfix\" style=\"width:50%; padding:0px 12px 0px 12px;\"><span class=\"wpcf7-form-control-wrap expe-mensuelles\"><select name=\"expe-mensuelles\" class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\"><option value=\"Exp\u00e9ditions mensuelles\">Exp\u00e9ditions mensuelles<\/option><option value=\"Site en cours de lancement\">Site en cours de lancement<\/option><option value=\"&lt;500\">&lt;500<\/option><option value=\"&lt;1000\">&lt;1000<\/option><option value=\"&lt;3000\">&lt;3000<\/option><option value=\"&gt;3000\">&gt;3000<\/option><\/select><\/span><\/div><\/div><div class=\"inline-row et-clearfix\" style=\"margin:0px -12px 0px -12px;\"><div class=\"inline-column et-clearfix\" style=\"width:50%; 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